Client Service Agreement Effective August 1, 2026
Wag This Way Small Dog Boarding and Daycare
Client Service Agreement & Policies
By booking services with Wag This Way and electronically acknowledging this agreement, you confirm that you have read, understand, and agree to the following policies.
EFFECTIVE DATE
These policies are effective August 1, 2026, and apply to all new reservations made on or after August 1, 2026.
Reservations confirmed prior to August 1, 2026, will remain subject to the policies that were in effect at the time the reservation was made.
1. RATES & FEES
All rates and fees are confirmed at the time of booking. Although prices may change in the future, and are subject to change without notice, clients will be notified of significant pricing changes before they take effect.
2. CLIENT ACCOUNT
Clients are required to maintain an online account through Wag This Way and update all information prior to drop-off so that we can be assured all information is current. The information must include the following:
Emergency contact information including cell phone and email if applicable.
Veterinary information
Vaccination records (all vaccinations must be current. See Section 7)
Medications that must be administered including dosage and timing.
Feeding instructions - including the amount measured per meal
Behavioral information
Home Access information, when applicable for drop-in visits
Providing complete and accurate information helps ensure your dog's safety and quality of care.
3. SCHEDULING SERVICES
All service requests must be submitted through the Wag This Way’s online booking system.
Service requests are not considered confirmed until approved by Wag This Way. Once your service has been requested, you will receive a text or email confirming your request.
For urgent scheduling changes or cancellations, please call 480-524-1639.
Last-minute changes sent by email, text message, or through the client portal may not be seen in time.
4. PAYMENT POLICY
A valid credit card is required to remain on file.
Payments will be processed upon completion of services unless otherwise arranged.
Accepted payment methods include:
Visa
MasterCard
Discover
American Express
Cash and checks are not accepted.
If a payment cannot be processed, Wag This Way reserves the right to charge a $25 processing fee and may require future reservations to be prepaid.
5. COMMUNICATION HOURS
Messages are monitored throughout the day. However, for emergencies please call.
Messages received after 7:00 PM Monday through Friday will generally be returned the following business day.
Messages received after 5:00 PM Saturday will generally be returned on Monday.
Sunday messages are not routinely answered unless they relate to a booking beginning the following day.
6. MEET & GREET
A complimentary Meet & Greet is required for all new boarding and daycare clients.
This allows us to meet your dog, discuss their routine and personality, and determine whether Wag This Way is the right fit for everyone.
Additional Meet & Greets may be scheduled for a fee.
Completion of a Meet & Greet does not guarantee acceptance for boarding or daycare services.
7. HEALTH & VACCINATION REQUIREMENTS
All dogs attending boarding or daycare must:
Be current on required vaccinations - Rabies, DHPP, and Bordetella.
Provide vaccination records upon request.
Be free of contagious illnesses.
Be healthy enough to safely participate in a group environment.
Wag This Way reserves the right to decline or discontinue services if a dog appears ill or may pose a health risk to other dogs.
8. BOARDING CANCELLATION POLICY
Non-Holiday Reservations
For non-holiday boarding reservations:
Cancellations made two (2) days or more before the scheduled arrival date: No charge.
Cancellations made less than two (2) days before the scheduled arrival date: 25% cancellation fee.
Same-day cancellations or no-shows: May be charged a 50% cancellation fee at the discretion of Wag This Way.
Peak Holiday Period Reservations
Reservations that fall within a Peak Holiday Period are subject to the Peak Holiday Cancellation Policy outlined in Section 11.
9. EARLY RETURNS & RESERVATION CHANGES
If a boarding reservation ends earlier than originally scheduled:
Reservations that fall within a Peak Holiday Period are subject to the Peak Holiday Cancellation Policy outlined in Section 11.
10. EXTENDED VACATION RESERVATIONS (15 CONSECUTIVE DAYS OR LONGER)
Reservations of fifteen (15) consecutive days or longer, including both holiday and non-holiday reservations, require a non-refundable deposit equal to 25% of the total booking amount.
The deposit is due at the time of booking to reserve your dates and will be applied toward the remaining balance.
If the Client cancels the reservation at any time, the 25% deposit will be retained due to the extended availability reserved for their dog's stay.
If the Client returns home earlier than the scheduled pickup date, the final scheduled night of boarding will still be charged.
11. PEAK HOLIDAY POLICIES & SURCHARGES
Holiday periods are among the busiest times of the year and require additional planning due to limited availability.
Peak Holiday Surcharge
A $10 Peak Holiday Surcharge per household per day applies to all boarding and $5 per household for Play Date reservations during the following Peak Holiday Periods:
Memorial Day Weekend: Saturday through Monday
Independence Day: Holiday date and surrounding weekend days, as applicable, based on the calendar year
Labor Day Weekend: Saturday through Monday
Thanksgiving Holiday Period: Sunday before Thanksgiving through the Sunday after Thanksgiving
Christmas/New Year's Holiday Period: Sunday before Christmas through the Sunday after New Year's Day
The Peak Holiday Surcharge applies regardless of whether the reservation is for one dog or multiple dogs within the same household.
Peak Holiday Period dates may vary slightly each calendar year based on the actual holiday calendar and will be communicated when holiday reservations open.
Peak Holiday Cancellation Policy
The following Peak Holiday Periods require a minimum of fourteen (14) days' notice for cancellations:
For reservations during these Peak Holiday Periods:
Cancellations made fourteen (14) days or more before the scheduled arrival date: No charge.
Cancellations made less than fourteen (14) days before the scheduled arrival date: 50% cancellation fee based on the total reservation amount.
Same-day cancellations or no-shows: 50% cancellation fee based on the total reservation amount.
The fourteen (14) day cancellation policy applies only to the Thanksgiving Holiday Period and Christmas/New Year's Holiday Period listed above
12. PLAY DATE CANCELLATION POLICY
Because Play Date spaces are limited, advance notice is appreciated.
Cancellations made twenty-four (24) hours or more before the scheduled reservation: No charge.
Cancellations made less than twenty-four (24) hours before the scheduled reservation: $10 late cancellation fee per dog.
No-shows or cancellations after the scheduled start time may be charged the full Play Date rate.
13. Drop-In Visits
Drop-In Visit services are no longer offered as a regular service.
Existing clients may request Drop-In Visits on a limited, case-by-case basis. Requests are subject to availability and prior approval by Wag This Way. There will be no Drop-In Visits during the Thanksgiving Holiday Period and Christmas/New Year's Holiday Period listed above
14. BOARDING & PLAY DATE HOURS
Boarding and Play Date drop-off and pick-up times are by appointment only and must be scheduled in advance.
For boarding guests:
Pick-up on the final day of boarding is included through 2:00 PM. A courtesy grace period may be provided when circumstances allow.
Pick-ups after 2:15 PM and before 9:00 PM will incur the current Play Date charge, as your dog will continue to receive care, supervision, meals, and potty breaks throughout the day.
Pick-ups after 9:15 PM will incur an additional overnight boarding charge.
Please notify Wag This Way as soon as possible if your travel plans change
15. CLIENT RESPONSIBILITY & LIABILITY
Clients certify that their dog is in good health, has not been exposed to contagious illnesses, and is suitable for a social, group environment.
Clients agree to provide complete and accurate information regarding their dog's:
Medical history
Medications
Behavior
Temperament
Daily routine
Clients assume full responsibility for any injury, damage, or loss caused by their dog to another animal, person, or property while in the care of Wag This Way.
16. AGGRESSIVE OR UNSAFE BEHAVIOR
Clients must disclose any history of:
Wag This Way reserves the right to refuse, discontinue, or modify services if a dog's behavior presents a risk to other dogs or people.
Clients are financially responsible for any damages or medical expenses resulting from their dog's actions.
17. PERSONAL PROPERTY
While every effort will be made to care for your dog's belongings, Wag This Way is not responsible for lost, damaged, or destroyed personal items brought with your dog, including beds, blankets, toys, collars, leashes, clothing, or other belongings.
18. SOCIAL MEDIA
Unless otherwise requested in writing, Client grants permission for Wag This Way to use photographs or videos of their dog taken during services for marketing, educational, or promotional purposes, including social media and the Wag This Way website.
19. CONFIDENTIALITY
Client information is kept confidential and will not be shared with third parties except as necessary to provide services, obtain emergency veterinary care, or when required by law.
20. POLICY CHANGES
Wag This Way reserves the right to modify these policies at any time. Clients will be notified in advance of any significant changes that may affect future services. Continued use of Wag This Way's services after such notice constitutes acceptance of the updated policies.
21. ACCEPTANCE OF AGREEMENT
By electronically acknowledging this agreement, Client confirms that they have read, understand, and agree to abide by all Wag This Way policies and procedures.
This electronic acknowledgment shall have the same force and effect as a handwritten signature and will remain in effect for all future services unless superseded by an updated agreement.
MEDICAL AUTHORIZATION
MEDICAL AUTHORIZATION
By electronically acknowledging this agreement, I certify that my dog is in good health, current on all required vaccinations, and free from any contagious illness.
In the event of an illness, injury, or other emergency, I authorize Wag This Way to obtain veterinary care for my dog if I or my emergency contact cannot be reached. I authorize the attending veterinarian to provide treatment deemed necessary for my dog's health and well-being. I agree to be fully responsible for all veterinary expenses and any related costs.
Wag This Way will take every reasonable precaution to provide a safe environment for my dog. However, I release and hold harmless Wag This Way from liability for any illness, injury, loss, or damage that may occur while my dog is in their care, except in cases of gross negligence or willful misconduct. Wag This Way is also not responsible for any personal belongings that are lost, damaged, or sent with my dog.
I accept full responsibility for any injury, damage, or loss caused by my dog to people, other animals, or property. If my dog displays aggressive, dangerous, or unsafe behavior, Wag This Way reserves the right to refuse or discontinue services, and I remain responsible for any resulting fees or expenses.
I agree to pay all boarding fees, emergency veterinary expenses, property damage, and any other costs incurred during my dog's stay.
By electronically acknowledging this agreement, I confirm that I have read, understand, and agree to this Emergency Pet Care Authorization and all Wag This Way policies, including the Cancellation Policy.
